Privacy Policy

Last updated: June 1, 2025

1. Introduction

EVCharge India Pvt. Ltd. ("EVCharge", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or utilise our EV charging services.

Please read this policy carefully. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Contact details: name, email address, phone number, postal address.
• Account credentials: username, password, and other authentication details.
• Payment information: credit/debit card details, UPI IDs, billing address (processed via secure third‑party gateways).
• Vehicle information: license plate, EV model, charging preferences.

2.2 Usage and Technical Data

• Charging session history (time, location, energy consumed).
• IP address, browser type, device identifiers, operating system.
• App interaction data, pages visited, and referring URLs.

2.3 Location Data

With your consent, we collect precise geolocation data from your mobile device to show nearby charging stations and provide navigation assistance. You can disable location services in your device settings, but some features may not function properly.

3. How We Use Your Information

We use your information for the following purposes:

• To provide and manage your EV charging sessions, account, and customer support.
• To process payments and prevent fraud.
• To improve our services, develop new features, and conduct analytics.
• To send you service‑related communications (e.g., charging receipts, updates, security alerts).
• With your consent, to send marketing communications about promotions, new stations, or relevant offers.
• To comply with legal obligations and enforce our terms.

4. Sharing of Information

We may share your information with:

• Service providers: payment processors, cloud hosting, customer support, and analytics vendors who need access to perform services on our behalf (contractually bound by confidentiality).
• Business partners: with your consent, we may share data with third‑party partners (e.g., automakers, fleet management companies) to offer integrated services.
• Legal authorities: when required by law, regulation, legal process, or governmental request.
• Corporate transactions: in the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. These include encryption (SSL/TLS), access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the services and fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data, subject to certain exceptions.
• Restriction: request restriction of processing in certain circumstances.
• Data portability: request a machine‑readable copy of data you provided.
• Withdraw consent: where we rely on consent, you may withdraw at any time.

To exercise your rights, please contact us at privacy@evcharge.in. We will respond within the time frame required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings. For more details, please see our Cookie Policy.

9. Third‑Party Links

Our services may contain links to external websites (e.g., payment gateways, social media). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of the services after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

privacy@evcharge.in
+91 22 1234 5685
14th Floor, One BKC, Bandra Kurla Complex, Mumbai – 400 051

This Privacy Policy was drafted with transparency and your privacy in mind.